At VANA AND COMPANY, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return, Refund, and Exchange Policy below.

Return Policy

• Customers may request a return within 7 days of receiving the product.
• Products must be unused, unworn, unwashed, and returned with all original tags, labels, packaging, and accessories intact.
• Products showing signs of use, damage, alteration, or missing tags may not be eligible for return.
• Returns are accepted only for defective, damaged, incorrect, or eligible products as approved by our support team.
• Customized, personalized, or made-to-order products are not eligible for return.
• Products purchased during special promotions, clearance sales, or final sale events may not be eligible for return unless damaged or defective.

Refund Policy

• Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
• Approved refunds will be processed through the original payment method used during purchase.
• Refunds are generally processed within 5 to 10 business days after approval, depending on your bank or payment provider.
• Shipping charges, cash-on-delivery charges, gift wrapping charges, and other service fees are non-refundable unless the return is due to our error.
• If a refund is approved for a Cash on Delivery order, the amount may be transferred to the customer's bank account or any other method approved by VANA AND COMPANY.

Exchange Policy

• Exchange requests may be made within 7 days of delivery.
• Products must be returned in unused condition with original packaging and tags intact.
• Exchanges are subject to product availability.
• Customers may exchange for the same product in a different size or another product of equal or higher value by paying the price difference, if applicable.
• Customized products and final sale items are not eligible for exchange.
• VANA AND COMPANY reserves the right to reject exchange requests if the product does not meet our return eligibility criteria.

Damaged or Incorrect Products

• If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
• Please share your order number and clear photographs of the product and packaging to help us investigate the issue.
• Upon verification, we will arrange a replacement, exchange, or refund as applicable.

Cancellation Policy

• Orders may be cancelled before they are shipped.
• Once an order has been dispatched, cancellation requests may not be accepted.
• Customers may still be eligible for return or exchange according to this policy after delivery.

Contact Us

For return, refund, exchange, or cancellation requests, please contact our customer support team:

Email: info@vanaclothing.com

Please include your Order ID, contact details, and relevant photographs (if applicable) to help us process your request quickly.

Last Updated: July 2026